Cancellation & Rescheduling Policy

Plans change, and VEREK will make reasonable efforts to help customers move an appointment when needed. Customers should use the available change link or contact VEREK as soon as they know an appointment will not work. Available replacement choices are based on real schedule capacity, route feasibility, service requirements, and the customer's saved scheduling preferences; times that cannot actually be booked should not be presented as choices.

If VEREK must change an appointment because of weather, safety, technician availability, an emergency, route conditions, or another operational issue, we will not silently move the visit. We will communicate the change and, when practical, offer valid replacement options. A recurring customer's saved scheduling preferences remain in place unless the customer changes them.

Cancellation, missed-appointment, same-day, or after-hours charges apply only when they are part of the customer's approved service terms or disclosed pricing; VEREK will not invent or add an undisclosed fee after the fact. Nothing in this policy prevents VEREK from waiving a fee or making a reasonable customer-care exception when circumstances support it.